All you have to do is place an order for a regular fry on your first order using the app, whether ordering ahead or in store.
Your free fry reward is only available for redemption for a regular size fry and only during your first order using the app.
Under the Account tab in the main menu select "Manage Cards" and add your payment card there. You can choose your payment preference to either be “Instant Billing” or you can add the desired amount to your account by selecting “Add funds”. Instant Billing will be you after each purchase using your App at a BurgerFi restaurant.
No. If you are ordering through the app you must pay online.
Our Rewards Inquiry form can help you get points for a past order – just be sure to have your receipt readily available. To find this, see the contact us page on our site.
A physical gift card cannot be added to your rewards account. If you wish to send an e-gift card, you can find this feature in the dropdown menu.
Click My rewards and ensure the desired reward is turned off. The toggle button should be grey.
You must have entered your birthday in the “Profile” section of your app. On your birthday, if you have already made a transaction, you will receive your birthday reward. This reward will be valid for 30 days. If you still do not see your reward please contact [email protected]
To Migrate points, select “Migrate Points” from your dropdown menu. From there you will be prompted to enter the phone number associated with your old account.
Most promotions are valid in-store only. To use them, you must order in-store and scan your app at the register.
For a refund, it’s best to contact us directly. Please reach out to us at [email protected]