We have recently made some changes to the BurgerFi App. Please reference Frequently Asked Questions below.

• Why can't I login into my BurgerFi account?
  You will need to reset your password with your existing username. You can do so by clicking the link from the "Forgot Password" link upon logging in.   If the account holder was registered as the age of 13 and under we may need parental/guardian consent to reissue the account to a person of 18 years or older.  in this case you can fill out the form here. 
• Will I need to re-download the app?
  The new app will overwrite the old app, meaning that you will only have to perform an update to get the new build, however, based on your settings you may need to redownload the app. You then will need to reset your password at the login screen. 
• If I had an existing BurgerFi account, where are my rewards?
  All rewards, progress, and gift card balances should have migrated to your new account with the transition to our new app. If you are missing any rewards or have questions regarding your rewards please fill out the form here.  Rewards and status points can be found under your "Rewards" section and any gift card value will appear as your "Current Balance" on the same screen as your "Loyalty Balance" at checkout ready to be applied to your order.
• Can I still pay the same way on the new app?
  Yes, you may need to re-enter payment details but you can still scan the app at the register to pay and earn loyalty on your orders, or login to your loyalty account online or on the app to apply your loyalty balance to orders. There will also be an option for saved payments that you can save credit card information for future orders. The saved credit card will only work for locations that you have ordered from before, so if you order at a new location you will need to re-enter credit card information at checkout. 
• Will there be a pre-load credit option like the previous app?
  Yes, you will be able to "Add Funds" to your account under the "Rewards & Offers" section. There will not be an auto-reload option available. 
• Why didn't I get points on my purchase?
  If you made a purchase and redeemed a reward or used reward dollars, the amount of points equal to that value will not be added to your account. You can only earn points on non-reward dollar purchases. You can earn points on transactions using loyalty balance and gift cards. 
• Why is my gift card not working?
  If you added a physical card balance or eGift card balance to your loyalty account you will no longer be able to use the card number and pin as the new balance will be $0.00, however it will be available in your "Loyalty Balance" to be applied at checkout if signed in. 
• What's the difference between my loyalty balance, gift card balance, and loyalty rewards?
  A customer’s loyalty balance is essentially their pre-loaded funds on their account that can be added through the “Add Funds” button, or by transferring a physical gift card, or eGift to their account. It will then become their “Loyalty Balance” that they can select at checkout.   At checkout, a guest can also use a gift card to pay instead of their loyalty balance, by inputting the card number and registration code and clicking “Apply” to their check.   Loyalty Rewards are rewards offered as part of the loyalty program including Free Fresh-Cut Fries* after registering an account, Free Custard Shake on their birthday, and $10 in Reward Dollars.   You cannot redeem multiple rewards on a single check but you can redeem a reward and loyalty balance such as free fries and loyalty balance or reward dollars and loyalty balance.     * Offer valid for new BurgerFi Rewards members only. Offer valid for (1) order of Free Regular Fresh-Cut Fries, up to a $5.00 value. Offer available 24 hours after registration. Reward cannot be redeemed for cash. 
• Can I use multiple forms of payment?
  Yes, a guest can use multiple forms of payment including combinations of rewards, loyalty balance, gift card balances, and credit cards. You may just not apply two rewards on the same check.  
• Does the app save my credit card information for other forms of payment?
  The app does save your Credit Card information after you select “save card” at checkout and you will be able to apply that Credit Card on future orders at the same location. If ordering from a new location, you will need to resubmit credit card details.   Credit card information is not saved when “adding funds” to your loyalty balance or purchasing eGifts.  
• Do my points expire?
  No, points do not expire for active members who dine with us at least 1 time in a 12 month period. However, your points will expire if you become inactive by not dining with us in 12 months.
• Are rewards, loyalty balances and payment methods able to be used for Anthony’s Coal Fired Pizza and Wings?
  No, loyalty rewards, loyalty balances, and payment methods within the BurgerFi app can only be used at BurgerFi.  
• Can I order through the app and pay with cash in store?
  No. If you are ordering through the app you must complete the transaction at checkout on the app.  
• Will I receive order tracking info on my delivery orders?
  Yes, after a delivery order is placed you will receive email confirmation of the order, and a text with tracking details for the order that is fulfilled by DoorDash.  
• How do I cancel an order?
  You can cancel an order by navigating to your "Profile" and clicking on "Orders" and then "See More." From there you will be able to edit or cancel your order if it is scheduled in advance.
• How can I locate an eGift card purchase or purchase history if I lost the email receipt?
  Guests can locate order history by navigating to “Profile” then “Orders” and past placed or scheduled orders will appear. A emailed order confirmation should be sent to their email address associated with their account.   To locate the purchase receipt of an eGift a guest should receive an email confirmation from “BurgerFi Guest Services”. Should they experience any issues, they can reach out to us directly by using the form here.  
• I forgot to scan my app while I was in store. How can I get credit for my visit?
  Our Rewards Inquiry form can help you get points for a past order – just be sure to have your receipt readily available. To find this, see the contact us page on our site.
• Can I add a gift card to pay within the app?
  Yes, a physical gift card can be added to your rewards account by transferring the balance located under the "Rewards & Offers" section. This will transfer the balance to your account and be reflected as your new "Current Balance"  on this screen and as your "Loyalty Balance" at checkout . Once an eGift or physical gift card is transferred the original card number and registration number will no longer be valid and have a balance of $0.00.
• I want to earn points, but I don't want to use my rewards. How do I do that?
  Simply place our order and at checkout do not select the "redeem" button to apply any rewards to your cart.
• When do I receive my birthday shake/ I didn't receive my Birthday shake?
  Birthday rewards are issued bi-weekly during the month. If you do not receive this please fill out the form here.  This reward will be valid for 30 days.
• How do I request/check on a refund?
  For a refund, it’s best to contact us directly. Please fill out the form here or reach out to us at [email protected].