Frequently Asked Questions

• How do I use my free fry reward?
  All you have to do is place an order for a regular fry on your first order using the app, whether ordering ahead or in store.
• My Free Fry reward disappeared? Where did it go?
  Your free fry reward is only available for redemption for a regular size fry and only during your first order using the app.
• How do I add a credit card to my account?
  Under the Account tab in the main menu select "Manage Cards" and add your payment card there. You can choose your payment preference to either be “Instant Billing” or you can add the desired amount to your account by selecting “Add funds”. Instant Billing will be you after each purchase using your App at a BurgerFi restaurant.
• Can I order through the app and pay with cash in store?
  No. If you are ordering through the app you must pay online.
• I forgot to scan my app while I was in store. How can I get credit for my visit?
  Our Rewards Inquiry form can help you get points for a past order – just be sure to have your receipt readily available. To find this, see the contact us page on our site.
• Can I add a gift card to pay within the app?
  A physical gift card cannot be added to your rewards account. If you wish to send an e-gift card, you can find this feature in the dropdown menu.
• I want to earn points, but I don't want to use my rewards. How do I do that?
  Click My rewards and ensure the desired reward is turned off. The toggle button should be grey.
• When do I receive my birthday shake/ I didn't receive my Birthday shake?
  You must have entered your birthday in the “Profile” section of your app. On your birthday, if you have already made a transaction, you will receive your birthday reward. This reward will be valid for 30 days. If you still do not see your reward please contact [email protected]
• How do I migrate my points from my old loyalty card to the app?
  To Migrate points, select “Migrate Points” from your dropdown menu. From there you will be prompted to enter the phone number associated with your old account.
• I ordered through the app to get my promotion, but it was not applied. What happened?
  Most promotions are valid in-store only. To use them, you must order in-store and scan your app at the register.
• How do I request/check on a refund?
  For a refund, it’s best to contact us directly. Please reach out to us at [email protected]